CONSUMER PROTECTION ACT: CONSUMERS APPROACHING THE COURTS BEFORE EXHAUSTING THE INTERNAL REMEDIES SET OUT IN s69 OF THE CPA.
Section 69 of the Consumer Protection Act, No 68 of 2008 (CPA) sets out a variety of statutory remedies for the enforcement of consumer rights under the CPA. These include a filing a complaint with the National Consumer Commission (Commission) and referring a dispute to the Consumer Tribunal (Tribunal) or approaching an industry ombud. What …